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🔐 Authorisation Problems

I've forgotten my authorisation code.​

Unfortunately, we cannot recover your 64-character authorisation code because we do not store it on our servers. A new authorisation code will have to be generated for your account and there is a charge for every time that task needs to be done.

The current cost of generating a new code, updating the database and supplying you with that new code securely is £25.

Please contact us if you need to generate a new code.

My authorisation code doesn't work in the application.​

Please check the following:

  • The email address is correct and the same one you used for your stripe subscription.

  • You have copied and pasted the code exactly from the email sent to you. Ensure there is no whitespace (extra space characters) at the front or end.

  • Ensure you do not have a space or any other character in the textbox before you paste in the code.

  • Make sure your subscription is active and running.